This policy is applicable to all orders. Our shipping policy ensures that you are clearly aware of our shipping policies and shipping information. By ordering from this store you accept the policies contained herein.

 

ESTIMATED DELIVERY*

Our product pages may display an Estimated Delivery timeframe as seen below: 

Est Delivery: Date 1 - 2* or Est Delivery: x - x days*

Days are always considered as business/working days (Monday to Friday). These are only estimated time frames and are subject to change due to numerous factors including location, time of year, carrier delays, etc. Although most orders are delivered within the estimated delivery window, some orders may be delivered earlier or some order may be delivered a few business days after the estimated time frame mentioned.

 

ESTIMATED SHIP DATE*

Certain product pages may display an estimated ship date as shown below:

Ships on: Date 1*

The date displayed on these specific product pages refers to the day the item is expected to ship from our warehouse.

 

SHIPPING COSTS

We offer Free Shipping for all orders. We also offer other shipping options for faster delivery via UPS, FedEx and DHL. Additional shipping costs are non-refundable.



TRANSIT, HANDLING & ORDER CUT OFF TIME
Order handling time is 1-2 business days (Monday to Friday). Generally, shipments are in transit for 5-10 business days in the US. (Monday to Friday). For international shipments, delivery can take up to 7-14 business days.



DELIVERY TERMS
Orders are shipped and delivered via USPS, UPS, 4PX and other carriers depending on location.



CHANGE OF ADDRESS
We cannot change the delivery address once the order has been shipped and it is in transit. If you need to change the place to deliver your order, please contact us at support@securelyfe.com.



TRACKING
Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.



CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.



PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps to get the issue resolved.



CONTACT US
Email: support@securelyfe.com

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